Raffle

Raffle c.parker@muscu… Wed, 05/19/2021 - 13:04

Click here to BUY TICKETS >

And when you play in the Raffle, you’ll not only be helping to beat muscle-wasting conditions, but you’ll also be in with a chance to win some fantastic prizes! Play in the Raffle and you could win:

  • First prize, £3,000
  • Second prize, £250
  • Third prize, £50

Imagine winning our top prize – just in time for Christmas! You could plan a dream holiday, treat family and friends to some last-minute gifts or simply splash out on something you’ve always had your eye on. 

Your support is as important as ever, as we remain under pressure to meet the growing demand for our services – including support and advice to people living with muscle-wasting conditions as well as funding ground-breaking research into potential treatments and cures for children like Luke (pictured). You can make a huge difference by playing the Christmas Raffle. All proceeds go towards supporting our work to beat muscle-wasting conditions.

Playing in the Raffle helps MDUK be here for more children like Luke. 

Luke Cramphorn was diagnosed with Duchenne muscular dystrophy when he was only four years old. His mum, Lisa, says,

To find out that Luke had a progressive muscle-wasting condition, where there is currently no cure, came as a huge shock. 

It took everything we had to get up in the morning and continue being parents, but MDUK was there when I needed them most and they gave me the hope I didn’t have at the time.

Every entry in the raffle helps us fund pioneering research into treatments for muscle-wasting conditions and continue to provide vital support services to improve the lives of people living with these conditions.

Click here to BUY TICKETS >

Contact us

If you have any questions about the raffle, please contact us on 01628 201 289 or email raffle@musculardystrophyuk.org

Terms and conditions:

  • This Raffle is only open to residents of the UK over the age of 18 (this excludes Isle of Man, Channel Islands and BFPO addresses according to Gambling Act 2005 regulations)
  • No tickets can be sold to, on behalf of, or for a person under the age of 18 years
  • The cost of each entry is £1. Players may purchase more than one entry, and payment must be in advance
  • If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 18 he/she will be exempt from the raffle and will forfeit his/her prize and the stake will be returned
  • All proceeds from this raffle will be used for the charitable purposes of Muscular Dystrophy UK
  • The prizes for the Raffle are 1st Prize – £3,000, 2nd Prize – £250 and 3rd Prize -£50. There are no alternatives to any prize
  • The draw will be conducted by utilising a Random Number Generator that has been tested and approved by an independent, Gambling Commission approved, third party test house. The results of the draw are final
  • Based upon the number of entries in our 2 raffles in 2020, the chance of winning a prize for a single ticket was 1 in 4,451.
  • From the proceeds of all tickets sold in the 2 raffles in 2020, just 13% was spent on expenses, 25% on prizes and 62% was used to fund our important work.
  • Entries must be received by 14 December 2021
  • Late entries will be transferred to the next raffle
  • The draw will be held on 17 December 2021
  • Winners will be notified by post, email or telephone no later than two weeks after the draw date. Please keep your ticket number as proof of purchase
  • A list of winners will also be published on the Raffleplayer website (or charity website) within two weeks of the draw date. These will only be in summary, for example Mrs Smith from Berkshire
  • Winners may be asked to take part in Muscular Dystrophy UK PR and promotional activity
  • If a prize is unclaimed after reasonable efforts have been made by Muscular Dystrophy UK to contact the winner, then Muscular Dystrophy UK will be entitled to dispose of the prize as it thinks fit. The winner has one month after notification to claim the prize
  • The Muscular Dystrophy UK policies for raffles can be found here. This includes our policy on responsible gambling, underage gambling, protection of customer funds and our complaints procedure

Online entries

  • To enter the online raffle an entrant must self-certify that they are the required age to play. A confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation. Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned and they will not be entered into the draw
  • Entries must not be bought on behalf of somebody else
  • In order to promote responsible gambling, it is recommended that no more than 60 chances are to be purchased per person for the Raffle
  • Material changes to this raffle are not predicted to happen, but in the event that this occurs you will be notified by email 14 days in advance of any changes

General Information 

Muscular Dystrophy UK is licensed and regulated in Great Britain by the Gambling Commission under account number 47915. Responsible person: Emma Maunder, Associate Director of Development, Muscular Dystrophy UK, 61A Great Suffolk Street, London SE1 0BU. Registered Charity No. 205395 and Registered Scottish Charity No. SC039445

You can read our raffle policies here.

Requests for additional raffle tickets up to a maximum of 60 tickets per person or requests to be removed from future raffle mailings should be addressed to info@raffleplayer.com

If you would like more information about raffles and lotteries please go to www.gamblingcommission.gov.uk

If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware on 0808 8020 133 or via their website begambleware.org

Raffle policies

Raffle policies c.parker@muscu… Wed, 05/19/2021 - 13:15

Law and Disorder Policy

Muscular Dystrophy UK (MDUK) conducts their raffles and lotteries through CFP Lottery & Raffles Ltd – a registered External Lottery Manager (ELM) licensed by the Gambling Commission.

Our ELM (CFP Lottery & Raffles Ltd) operates from secure premises. They operate an online platform which complies with all relevant codes and remote technical standards. They keep a record of all tickets that have been distributed. They are able to provide address details and details of any monies sent in for tickets received.

Our External Lottery Manager processes all entries and handles all monies received for a lottery. All monies are paid directly into MDUK’s bank account, and banking reports are issued by our External Lottery Manager on a weekly basis.

MDUK will send cold recipients no more than a maximum value of £20 worth of tickets.

Extra tickets will not be made available to players until all monies have been received for existing tickets within that draw.

MDUK will refuse to be associated with any proposed lottery scheme or other gambling activity that may breach the law; or to contract with any contractors or agents who MDUK suspects may be associated with any potential or actual criminal activities.

MDUK will require suppliers and contractors to ensure that all staff and contractors who are likely to be engaged with MDUK to obtain relevant references.

MDUK will monitor their staff and self-employed agents on an ongoing basis, particularly regarding their direct or indirect association with potential criminal activities.

MDUK will expect that any suppliers or consultants who are associated with their lottery/ raffle will report any potential and actual criminal activities as soon as possible and will ensure that any actual or suspected criminal activities is reported to the police.

MDUK staff involved in promoting lotteries/ raffles or selling lottery/ raffle tickets face to face or via telephone will be trained to a satisfactory standard to ensure compliance with MDUK gambling policy and procedure.

 

Fair and Open Draws

Muscular Dystrophy UK will only use gambling software (a Random Number Generator (RNG)) produced by CFP Lottery and Raffles Ltd who have been licensed by the Gambling Commission to manufacture, supply, install or adapt gambling software to promote a lottery/ raffle.

All draws are conducted at the ELM premises (CFP Lottery & Raffles Ltd) in plain sight of staff and ourselves.

Speed prize draws (e.g. super seller and fast replies) will be drawn before any ‘main’ prize draw takes place. All speed prize draw entries will then be added to the ‘main’ prize draw.

MDUK will not accept liability for any incomplete, damaged, illegible entries. In such cases monies associated with tickets will be treated as donations.

Any ticket payments received after the closing date of the draw will be treated as donations.

Winning numbers associated with the raffle will be published on MDUK website and shall also be available by contacting our Supporter Care Team.

Rules are published on the Charity Name website and on the reverse of raffle tickets. Printed versions of rules are available on request.

 

Player’s Queries and Complaints Procedure

Telephone complaints

Our ELM’s advisers (CFP) handle initial complaints and queries and will complete a log sheet detailing the caller’s and advisor’s contact details, the nature of the complaint and steps taken to resolve the complaint.

If an initial complaint cannot be resolved, we are notified immediately of the issue and will resolve it internally.

In the event that a telephone or online complaint cannot be resolved by the External Lottery Manager or representatives of MDUK, third party arbitration will be provided via the Independent Betting Adjudication Service (IBAS). Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS, 020 7347 5883, adjudication@ibas-uk.co.uk.

All general queries will be logged and held for future reference. Our ELM (CFP) will retain these telephone log sheets for three years.

Written Complaints

Our ELM’s administration team (CFP) will respond to complaints and queries within 48 hours of receipt.

The subsequent logging and resolution procedure is the same as that of telephone complaints.

Complaints log sheets and written complaints are retained by our ELM (CFP) for three years.

In the event that a written complaint cannot be resolved by the ELM (CFP) or representatives of Muscular Dystrophy UK, CFP will provide free third party arbitration via IBAS.

All general queries will be logged on the log sheets by the ELM (CFP) and held for future reference.

MDUK will review all feedback and complaints on an ongoing basis so that we may address them, where possible. All lotteries will be reviewed in full at the end of each activity so any learning and issues can be reviewed and considered for future draws.

Protecting Children and Vulnerable People

The following procedures are designed to exclude underage players (those under 16 years old) from participating in lotteries promoted by Muscular Dystrophy UK:

On all cold data used, it is requested that all persons under 16 years of age are excluded from the list before being supplied for the use of our lotteries.

Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.

The minimum age for play is detailed on the back of all tickets and entry forms produced.

Chances may only be purchased once the player has self-certified that they are over 16 years of age.

Any player who provides dishonest information regarding their age automatically forfeits the right to any prize.

Any player that is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.

If in doubt, Age Verification software will be used to ascertain the age of the entrant.

Winners aged under 18 years old will receive cash prizes only, no alternative prize will be offered or provided.

Any portals for remote customers will carry a warning before chances are purchased stating that underage gambling is an offence. Customers will then be required to confirm they are of legal age.

The age verification system will be reviewed regularly and we will implement all reasonable improvements that may be made as technology advances and information improves.

Website will permit filtering software to restrict the access to relevant pages.

Responsible Gambling / Problem Gambling Procedure

The following procedures have been put in place to encourage people to gamble responsibly and seek help should gambling become a problem:

Our website carries information encouraging people to gamble responsibly, and recognise the signs of problem gambling. We also include the National Gambling Helpline and gambleaware.co.uk website details for people to refer to should they need further help.

The National Gambling Helpline number and Gambleaware.co.uk website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.

Players can request a self-exclusion to be added to the Muscular Dystrophy UK database so that they are removed from further addressed lottery communications including post, telephone, email and SMS. All self-exclusion requests along with the date of the request will be captured on to the record on the Muscular Dystrophy UK database and will be in place for a minimum of six months. All reasonable steps will be taken to prevent any self-excluded individuals participating.

Staff are trained on self-exclusion and will signpost counselling and support services.

Where player behaviour indicates problem gambling they will be contacted by our Supporter Contact Team under supervision of senior management and will follow procedures for this contact.

A restriction of 60 tickets per customer will be in place unless customer interaction occurs. Without customer interaction chances will not be entered in to the draw. Interactions will be recorded and where the tickets are purchased beyond the limit, records will be kept for 3 years.

Responsible Gambling

Responsible Gambling c.parker@muscu… Wed, 05/19/2021 - 13:27

The majority of people do gamble responsibly. It may help you to keep your gambling under control by remembering the following:

  • You’re taking part for fun – not as a means of investing your money
  • Before playing, set strict limits on how much time and money you’re going to spend
  • Quit while you’re ahead
  • Only gamble with money you can afford to lose
  • Don’t spend more money on gambling, hoping to win back money that you’ve lost
  • Keep up other interests and hobbies – don’t let gambling take over your life
  • Don’t gamble in order to escape from stress or boredom
  • Gambling in moderation is okay

For some however gambling can become a problem. If you are concerned about the amount you are gambling, and feel it is taking over your life – or you are concerned for a friend or relative – then the following questions may help you by giving you some guidance.

Have others ever criticised your gambling?

  • Have you lied to cover up the amount you have gambled or the time you have spent doing it?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try to win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If you are answering ‘yes’ to some of these questions, then it is likely that a gambling problem exists. For friendly and helpful advice from trained counsellors call the National Gambling Helpline on 0800 8020 133. The helpline operates between 8am and midnight, 7 days a week, 365 days a year. Calls outside of these hours will be taken by a message taking service.

Sometimes just telling someone about your problem can be a relief and it is the first step towards dealing with your problem. For more information and advice visit www.begambleaware.org 

If you wish to give yourself some time to think we offer you the option to time out for the following durations: 24 hours, one week, one month or for a period up to six weeks. To time out please send an email to our ELM (CFP) at info@raffleplayer.com with MDUK in the title, and include the period you wish to time out from with your full name and address. Alternatively you can call our raffle helpline on 01628 201283.

Self-exclusion policy

Whilst most raffle players are able to enjoy their participation in such activity, we recognize that for a very small number of people this form of gambling activity may cease to be fun. For those players who wish to restrict their gambling, we provide a self-exclusion facility.  Self-exclusion is a formal process whereby we cease to allow you to participate in our online and direct mail raffles.

Software is available to prevent individual computers from accessing gambling internet sites. Please see www.gamblock.com or www.betfilter.com for further information.

To self-exclude please send an email to our ELM (CFP) at info@raffleplayer.com with ‘self-exclusion’ in the title, and include your full name and address.  Alternatively you can call our raffle helpline on 01628 201283, or complete our online form. We shall mark your record accordingly within 2 working days of receipt of your self-exclusion notification. We will hold your details on a register to ensure that you aren’t entered into any future draws and that we don’t send you any promotional material. If you have purchased chances/tickets in our raffle, and subsequently send us a self-exclusion notification which is received prior to the raffle close date, we will refund your payment and remove you from the draw.  The minimum period of exclusion is 6 months. If you would like to enter our raffles and lotteries again after this period you can call our helpline on: on 01628 201283.

In requesting self-exclusion you agree to provide full and accurate personal details, now and in the future, so as to ensure we are able to restrict your access to our services. If you do choose to self-exclude we will use all reasonable endeavours to ensure we comply with your self-exclusion. However in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion. Accordingly, neither our ELM (CFP) nor the charity has responsibility or liability for any subsequent consequences or losses howsoever caused, that you may suffer or incur if you commence or continue gambling by providing misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.