Insurance n.sutherland@m… Mon, 05/24/2021 - 14:22

Muscular Dystrophy UK cannot endorse any particular insurance company. You need to make sure that you are happy with the company you choose.

General information

The Disability Discrimination Act 1995 makes it illegal for insurance companies to charge a disabled person more for an insurance policy without evidence that proves that the disabled person is a greater risk than a non-disabled person. The law does allow insurers to differentiate between disabled and non-disabled people where it is fair to do so, for example, if there is evidence to show that a bigger risk exists of a disabled person making a claim; however, the insurer must be able to justify any decision based upon information or data relevant to the assessment of the risk insured. This information must be from a reliable source.

Some types of insurance are easier to obtain than others. Most people with a neuromuscular condition will have no problem in getting household contents insurance, for example, but obtaining travel insurance, which does not exclude the pre-existing condition, may be harder.

Car Insurance

Some insurance companies may load a premium for a person with a neuromuscular condition but in most cases such loading is not justified and it should be relatively easy to find reasonably priced insurance. Exceptions might be with highly adapted, very expensive vehicles, for example, those worth over £40,000, and where the driver is a severely disabled person. Remember that you will invalidate your insurance if you fail to tell your insurers about your condition and about any special adaptations made to your vehicle.

You should also advise the Driver and Vehicle Licensing Agency (DVLA) in Swansea of any disability which may affect your ability to drive.

Tel: 0870 850 1285


Life Insurance

Many people with a neuromuscular condition find it difficult to get life insurance. Insurance firms need to be encouraged to look at different types of muscular dystrophy – and to recognise the great degree of variability there can be within each condition. Your consultant or GP may be willing to provide further information to insurers at your request.

Critical illness or disability insurance

Once you have a diagnosis of a neuromuscular condition it is likely to be extremely difficult to obtain this type of insurance. Claims may not be paid if you took out the policy prior to the diagnosis but in the knowledge that you were experiencing problems or where you were aware of other family members having been diagnosed with a genetic condition (unless you told your insurers all of this at the time of taking out the policy). In some cases you may be able to obtain such insurance with the exclusion of claims resulting from your neuromuscular condition.

Further information

The Association of British Insurers provides useful information and advice about insurance but does not regulate the industry or get involved in disputes and cannot recommend particular companies.

The Citizens Advice Bureau (CAB) can help with a wide range of issues. Visit your local CAB or


Travel insurance

Travel insurance n.sutherland@m… Mon, 05/24/2021 - 14:33

You need to check that the travel insurance covers medical treatment and does not exclude “a pre-existing medical condition”.

Make sure your travel insurance covers cancellations and loss or damage of property, including any equipment. (Equipment can sometimes be covered through your home insurance.)

If you are travelling within the European Economic Area and Switzerland you need to get a European Health Insurance Card (EHIC). The Department of Health, working with the NHS Prescription Pricing Authority (PPA), provides the EHIC free of charge. This card replaces the older E111, which is not valid from 1 January 2006. You can apply for a card over the phone on 0844 496 8899, on-line on or get an application form from the Post Office.

The insurance providers listed below specialise in catering for disabled people or people with a pre-existing medical condition.

Chartwell Insurance

Provides low-cost travel insurance for people with a pre-existing medical condition.

Tel: 0800 089 0146



En Route Insurance

Provides low-cost travel insurance for people with a pre-existing medical condition. Sometimes it refers cases to a medical screening line for assessment.

Tel: 0800 783 7245



Freedom Insurance Services Ltd

Offers travel insurance advice for people with pre-existing medical conditions.

Tel: 01223 446914



Provides low-cost travel insurance for people with a pre-existing medical condition as long as you are fit to travel. A doctor’s letter is required. You also have to be clear of hospital waiting lists for treatment or medical investigation.

Tel: 0800 170 7704




Provides travel insurance to people with pre-existing medical conditions. They also donate £1 to charity for every insurance policy purchased.

Tel: 0845 2307159



The Insurance Helpline

Provides travel insurance for people with a pre-existing medical condition.

Tel: 0800 377 7763



Website with insurers listed:


Equipment insurance

Equipment insurance n.sutherland@m… Mon, 05/24/2021 - 14:45
  • 3rd party insurance in case you have an accident and injure someone else
  • Insurance against the theft of or damage to the powered scooter/wheelchair

You can also take out insurance against theft and vandalism, breakdowns, accidental damage and more. Some companies that insure mobility scooters and wheelchairs include:

First Senior Group

Unit 2-3, Cotswold Business Park

Millfield Lane


Bedfordshire LU1 4AR

Tel: 01582 840067

Fax: 01582 842246



Lockton Mobility Risk Services

4th Floor, Higham House

Newbridge Street West

Newcastle Upon Tyne


Tel: 0345 602 8000



Fish Insurance

12 Sceptre Court,

Sceptre Way,

Bamber Bridge,



Tel: 0333 331 3770